Shipping policy

If you need a shipping policy for a Pakistan e-commerce store, you can use this professional template and customize it for your business:

Shipping Policy

Last Updated: [Date]

1. Delivery Coverage

We deliver orders across Pakistan through trusted courier partners.

2. Order Processing

Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Estimated delivery times:

Location	Delivery Time
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi)	2–4 working days
Other Cities	3–6 working days
Remote Areas	5–8 working days

Delivery timelines may vary due to weather conditions, public holidays, or courier delays. Typical delivery windows used by many Pakistani online stores fall within this range.

4. Shipping Charges

Standard shipping charges are calculated at checkout.
Free shipping is available on orders above Rs. [5000}
Additional charges may apply for express delivery or remote locations.

Many Pakistani stores offer free shipping above a minimum order value and charge shipping for smaller orders.

5. Cash on Delivery (COD)

COD is available in most areas of Pakistan.
Our team may contact customers to verify COD orders before dispatch.

Order verification for COD purchases is a common practice among Pakistani e-commerce businesses.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp

7. Failed Deliveries

If delivery fails because of:

Incorrect address
Customer unavailability
Refusal to accept the order

the parcel may be returned to us. Re-shipping charges may apply.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24–48 hours of delivery with photos and order details for assistance. (AZcollection)